I wouldn't doubt a normal road debre hit my windshield, but from what I can tell.. the gauge of the glass was much thinner than what was originally on my car. It's totally worth it in my case to go back to the same local trustworthy shop. Get your auto glass damage fixed with the safety of contact free services and the expertise you expect from Safelite AutoGlass. It took me 6 weeks to get my problems resolved which ended up being a refund and I took my … Leave your keys on the dash prior to mobile service or drop your car off at … Everything was great except that the installer did not have on a mask and wore no gloves when clearly they … Can Safelite replace my windshield in bad weather? I explained that since Safelite did not repair the chip correctly the first time, the company should take responsibility for replacing the ruined windshield at no cost to me. There have been numerous innovations and technologies used in the evolution of car … You were trying to get it done on the cheap, which is why you wanted to get it repaired instead of replaced. My car insurance referred me to Safelite to repair rock chip damage to my windshield. My personal experience in replacing a windshield.....only use OEM...why? Safelite's windshield repair specialists can repair chips, nicks and … You will be able to edit the text before publishing. If you need to schedule or reschedule an appointment, you can still book service a few weeks out. They came in the next day and looked at it and said it is small but needed to be fix so that it never becomes bigger. … Would You Like to Convert It Into Review? However, if the chip cannot be repaired and must be replaced after the attempt, many companies credit the amount of the repair towards a new windshield. We have been successfully repairing long cracks for over 25 years now. See reviews, photos, directions, phone numbers and more for Safelite Autoglass locations in Brea, CA. Our precise … So, speaking of the glass being too hot, there's a whole lot of hot air coming from that guy's posts crying about his failing business. You will be automatically registered on our site. I called the safelite company and they said the repair shop is closed. They turned a small 1/8 inch crack which never gotten any bigger after 3 years into a 15 inch long crack. I called a manager, who claims it was "nothing they could have done" and ended the conversation. If you have a broken windshield you need a repair or replacement. We are processing your message. My car insurance referred me to Safelite to repair rock chip damage to my windshield. Book an appointment with our technicians. What ever happened to good customer service??? So let me get this right,,,,you ALREADY have a broken W/S and Safelite tryed to save it for you and save you a ton of money,,,,,,but it did not work,,,,so how does Safelite owe you anything since it was already broken,,,,,you were going to have to replace it anyways!,,,,,not ALL damage can be repaired....sounds like you want something for nothing! However it went from a bulls eye shape to a closed bulls eyes shape with an extended crack. They do not want to, because they are in the business to save money, not make customers happy! However, yesterday I went out to my car and found that a giant crack had spread across my windshield, starting from the chip that was supposedly repaired. Had safelite replace the windshield in my 2016 Tundra with one made by Fuyao. We try our best on a daily basis to improve the structural integrity of your windshield. and he broke my *** windshield. The only thing left to do is replace the tire. *** this company. The tech put a whole new crack in my windshield and they are refusing to take liability. The instructions were clear and, although I didn't need them, there were extra parts provided to adapt the … to count towards your company rating, you can also leave a comment for this review. When the Tech said there is a small chance that it cracks during the repair process... did it occur to you that you have the option at that point to say go ahead or maybe i'll leave it alone cause I don't want to pay a deductible. 86,794 were here. When damage occurs and you need a windshield replacement, nearly all vehicle manufacturers require that the camera connected to your windshield be recalibrated. So Safelite is cutting deals behind the consumer's back before they even have a claim. ruined my moms windshield and interior of the car and after her calling them a few times with no response, they blocked her number! Our customers sure appreciate it too. At first they would only credit the cost of the repair towards a new windshield. 7.9k. He advised me that the purpose was to prevent the crack from getting worse. I don't recommend going to Safelite unless it is full glass replacement. So I trusted them and they told me it will take 15 mins. We still provide it to out customers. We're sorry, but due to COVID-19, some shops are temporarily closed. All new cars have sensors on the windshield that have to be calibrated and 3rd party windshields from Safelite are … This guarantees that the insurer is motivated to recommend Safelite even if the consumer is smart enough to find a local shop that will perform a quality repair (or replacement). ; you are paying for a service that can be attempted, but never guaranteed. Please contact us at 800-835-2257 to discuss this issue, or please e-mail me at OnlineHelp@Safelite.com with your contact information so that we can contact you directly. Why were you getting a repair done when the crack was in your … It probably happend because of the heat,offered me a 100 dollar discount on my 500 dollar future bill. both of you guys are dumb as ***. I expressed this concern to the technician and he blew it off, saying that it was fixed. Two months ago, I got my windshield replaced by Safelite Auto Glass in Waterbury, CT. (it cracks) If you are unsatisfied at all call the Safelite Customer Satisfaction. This is unacceptable, and shows that the repair was not done correctly. It seems to me they got yet another oblivious consumer, all thanks to their false advertising and business practices of giving the insurance companies kickbacks. Those in Irvine and … Write a private message as Safelite Autoglass verified representative. I expressed this concern to the … Username and password will be sent to you via email. Private messages do not impact your company rating. I took my car back 2 times and every time Safelite said they could find no problem and they just slabbed on more glue on the sides so I had to learn to live with the annoying noise. I decided to watch what they do. I should have repaired by myself with $10 kit. :eek That’s like having your tire repaired from a nail, and the repair not able to hold the air pressure! Just like these comments say, after the guy repaired it 15 mins. Customer service is non existent with multiple reschedules and then warranty coverage was even worse. If you’ve recently had your windshield replaced, of course you want to know that the job was done correctly. The guy showed up at my work place to fix the chip. i work in the field . They'll need to reschedule. Book an appointment with our technicians. Trust America's auto glass experts at Safelite®. Well, never again. Thank You for Your Reply! If your winshield cracks during the repair process you have to remember... we are trying to fix glass. TWO days later, the crack not only spread down to the bottom of the windshield, but also 14 inches up and across the windshield, thus now resulting in a windshield replacement. I had a windshield replaced by Safelite 8 years ago by a kid that looked like he was just 18 and by the quality of the work, he definately was poorly trained. To learn more about the ways to appreciate the reviewer please visit In the same day evening when I took the car out from my garage I noticed a very big crack on my windshield all the way to the top and extended both sides. You can try to reach review author by writing a comment to the review or try one of our business solutions. He had requested to fix the windshield early - we're guessing so his rounds would be finished for the day. Unfortunately, poor technique and even downright carelessness during windshield … But thats it, if they wanrned me and had me sign a agreement it would of been no big deal. Review #165415 is a subjective opinion of Next time use a smaller business who guarantees they won't crack it while they are repairing it. Safelite Autoglass Repair. You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. COVID update: Safelite AutoGlass has updated their hours and services. He was working sloppy and fast, and unprofessional. With any repair on a vehicle...tire, alternator, air conditioner, etc. Username and password will be sent to you via email. And in about 5 minutes he turned that quater inch crach into a 12 inch crack.I didnt sign any paper work, nor did he say he might do that.When the crack happened, he said "***" then apologized saying that dosnt happen often. Welcome to the world of being taken advantage by a poorly trained technician. every customer is warned before a repair is done that there is a chance of the the crack spreading out beyond repair. yor glass was ALREADY BROKEN dumb *** we owe you nothing you ungratefull ba terd. NOTE: Five months prior to all of this, I had the same local auto glass shop repair a stone crack in my windshield with success and NO problems. It would have been nice if they had warned me that it could break - in which case I would have found a place that guarantees it will not break. You will be able to edit the text before publishing. Now after a … Safelite repair, Safelite replace, Safelite take your money and laugh in your face! Windshield Repair and Replacement in Los Angeles, CA Visite Safelite AutoGlass en Los Angeles, CA para que un servicio de reparación y reemplazo de vidrios en el que puede confiar. I'm very sorry to hear that. The … Close. I chose Safelite to fix this 2nd stone crack this time out of convenience. The rep I talked to was rude and said it would cost $279 to replace the windshield. However they did a horrible job with the new windshield and I hear wind noise now whenever I go on the highway. Thanks for all the positive comments from the peanut gallery!! I am really pissed off with safelite repair. Those in N. … I will be calling the management tomorrow to have them replace my window. I got my window done and cracked within a year. If you want to be upset with anyone, contact your insurance co. who probably charges a crazy deductible on a hefty price you pay them every year! Safelite OEM windshield for my 2013 S550 is $1500 installed and $3000 installed at the dealership and most dealerships hire an outside company to do windshield replacements (not always Safelite). Ya sea que desee … www.realthanks.com, I went to Safelite to fix chipped glass which is of Water drop and they fixed it with bonus of 12 inches crack. If you have a broken windshield you need a repair or replacement. Unfortunately if it breaks, the only other option...just like a tire is to replace the part. Sorry, we do not do installations.